Feature Stories

Five strategies for uncovering hidden property assessment

Municipalities are often not collecting all of the property taxes that are owing to them. This largely comes as the result of property owners who ...

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Four ways to engage citizens in local government

In recent years, there has been no shortage of talk about the need for greater citizen involvement in decision making and the desire to increase ...

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Plan the work, then work the plan

Following municipal elections, new councils are soon after off and running, starting on their new term of office. After the inaugurations, municipal staff help orient ...

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5 steps for rebuilding trust

A previous Municipal World column on trust, and a webinar on the same topic, generated some interesting email exchanges. The most common follow-up question was, ...

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Respect & dignity - creating a psychologically safe and healthy workplace

We are witnessing a significant shift in workplace culture and accountability across North America. We are only now starting to move away from a time ...

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Council-CAO covenant

One of the most significant issues facing any council is how they interrelate with their chief administrative officer (CAO). While this issue varies from council ...

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Six steps for bottom-up succession planning

In the not-so-distant past, the traditional career path (or at least the one traveled by the baby boomers) started with an entry level position, leading ...

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Top 10 Feature Stories for 2018

It's no secret that there were many important issues on the table for Canada’s local governments in 2018. Municipal World’s top 10 online feature stories ...

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Ten tools for reaching your post-election savings targets

After each election (and the inevitable flurry of improvement promises), comes the reality of making do with the available resources. It’s every manager’s headache: the ...

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To pray or not to pray: A look at the SCC decision on opening prayers at council

Back in 2015, the Supreme Court of Canada handed down a historic decision on the issue of prayer and municipal council meetings. The decision and ...

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The ship has set sail - who is steering?

As the political winds of change envelop city hall, how do we ensure that the focus of the new council is translated into the appropriate ...

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