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Feature Stories

Five strategies for uncovering hidden property assessment

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Municipalities are often not collecting all of the property taxes that are owing to them. This largely comes as the result of property owners who ...

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Four ways to engage citizens in local government

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In recent years, there has been no shortage of talk about the need for greater citizen involvement in decision making and the desire to increase ...

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Plan the Work, then Work the Plan

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Following municipal elections, new councils are soon after off and running, starting on their new term of office. After the inaugurations, municipal staff help orient ...

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5 steps for rebuilding trust

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A previous Municipal World column on trust, and a webinar on the same topic, generated some interesting email exchanges. The most common follow-up question was, ...

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Respect & dignity - creating a psychologically safe and healthy workplace

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We are witnessing a significant shift in workplace culture and accountability across North America. We are only now starting to move away from a time ...

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Top 10 Feature Stories for 2018

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It's no secret that there were many important issues on the table for Canada’s local governments in 2018. Municipal World’s top 10 online feature stories ...

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Council-CAO covenant

One of the most significant issues facing any council is how they interrelate with their chief administrative officer (CAO). While this issue varies from council ...

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Six steps for bottom-up succession planning

In the not-so-distant past, the traditional career path (or at least the one travelled by the baby boomers) started with an entry level position, leading ...

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Ten tools for reaching your post-election savings targets

After each election (and the inevitable flurry of improvement promises), comes the reality of making do with the available resources. It’s every manager’s headache: the ...

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To pray or not to pray: A look at the SCC decision on opening prayers at council

Back in 2015, the Supreme Court of Canada handed down a historic decision on the issue of prayer and municipal council meetings.  The decision and ...

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The ship has set sail - who is steering?

As the political winds of change envelop city hall, how do we ensure that the focus of the new council is translated into the appropriate ...

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