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MIC 2019: Municipal innovators explore the evolution of ideas


The “evolution of ideas” was the theme of the Municipal Innovators Community (MIC) 2019 Conference, providing some 190 delegates with an opportunity to discuss ways ...

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Creating a successful municipal employee mentoring program

An employee mentoring program is a useful tool for municipalities to foster career growth and development and have a positive impact within your organization. Mentoring ...

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8 ways to manage change and drive success

At the simplest level, process improvement initiatives seek four primary outcomes within the context of good customer service and organizational efficiency and effectiveness. These outcomes ...

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