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Feature Stories

Request for what? Re-thinking the RFP process

A Requests for Proposal (RFP) can be a lengthy and confusing process for both staff and vendors. In Philadelphia, a city staff team conducted several ...

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Calgary is digging in – Cultivating a culture of innovation

In a world that is increasingly complex, volatile, and networked, the City of Calgary is building teams of people who know that, while we can't ...

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Change your culture, change your life

Does culture really eat strategy for lunch? A highly motivated team of city staff have answered this age-old question and will challenge you to think ...

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Create and sustain a lean continuous improvement culture

The City of Gainesville, FL did everything right, they implemented lean Black Belt training and committed to a by-the-book, well-crafted roll-out strategy, yet they were ...

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Aiming high for high performance buildings

When you think innovation, rarely do building departments lead the way in seeing beyond the horizon; as building code is often seen as unchangeable. When ...

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Innovation by design: Co-creating government

It starts with the people they are serving and ends with a service that is specifically tested and designed for them. Innovation by Design is ...

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Juice check - results of the survey

In last month’s issue of Municipal World, we introduced you to your executive function (E/F) and how it and the energized brain, together, are essential ...

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Straight talk about electricity in Ontario: 2018 Energy Conservation Progress report

The Environmental Commissioner of Ontario recently released her 2018 Energy Conservation Progress report, Making Connections: Straight Talk about Electricity in Ontario, to the Ontario Legislature. ...

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Reinventing the library: Denver's peer navigators help clients experiencing poverty and homelessness.

In a world that is increasingly isolated, libraries are one of the few places people from diverse walks of life congregate, and forward thinking communities ...

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Innisfil, Ontario earns international recognition for its transit initiative, powered by Uber

With a rapidly growing population, the Town of Innisfil realized it needed to implement a public transit system for its citizens. Rather than incurring the ...

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