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Feature Stories

Can council evaluate the CAO?

I hope to pen some thoughts around the issue of a council and its chief administrative officer (CAO) over the next few issues. I will ...

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Seven steps to civility in the workplace

Communication is not simple. If it were, there would not be thousands of books and articles written on the subject. Yet, communication is the key ...

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Reconciling Canada together

There are few words more powerful in Canada right now than “reconciliation.” There are also few words more challenging. Thanks to the work of people ...

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Mad about modernism

When you think about heritage buildings, you often picture cute Victorian houses and main streets or grand Gothic Revival churches. Buildings from the 1950s and ...

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Restoring energy to exhausted, depleted employees?

Manage energy, not engagement Are your traditional employee engagement efforts delivering the results you need? That is, are your municipality’s engagement surveys, town hall meetings, ...

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Do municipalities have a duty to adapt to climate change?

As extreme weather events linked to climate change hit Canadian municipalities increasingly hard, what is happening to the risk of municipal governments being sued for ...

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Thriving in the midst of a talent revolution

“If you do what you’ve always done, you’ll get what you’ve always got.” This popular saying has often been used in leadership courses to encourage ...

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Mobile devices & your municipality

Avoiding Downstream Liability It’s become increasingly common for municipal staff, particularly those requiring secure access to municipal servers, to sport at least one, and in ...

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