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Forging a new path to digital business transformation for local governments

Presented by Neil Mistry
in Infrastructure, Technology

Sponsored by Managing Information Systems 3, Inc.

Municipalities are now seeking a new IT strategy and service delivery model that meets business needs and drives business outcomes on demand. The first step must be business transformation.

To achieve business transformation, you need to first answer four core questions to reimagine your business:

  • How will we as a corporation engage our customers/citizens?
  • How will we empower our employees?
  • How can we optimize existing processes and make them automated with technology?
  • How will we transform our brand and improve or reinvent the services we provide?

Digital transformation is something every organization in the world is going through. This transformation is all about reimagining your business and understanding how you operate today as well as in the next generation. It is not the tech that is important, but rather the business value the technology represents. All of those technologies have their purpose and all tie in, depending on the client and where they are in the journey toward achieving Secure Digital Transformation.

Optimal Solutions for Digital Transformation

Optimal solutions will focus on the following three core practice areas.

The first area is next-generation infrastructure – invisible infrastructure. This means it’s not the infrastructure that is important, it’s the application, and infrastructure should be there to let the application run, similar to your smart phone or tablet.

The second area is next-generation cybersecurity, focused on five critical guiding principles:

  • Understanding, adopting, and benchmarking against a Cybersecurity Framework
  • Building a dynamic CMDB (Configuration Management Database)
  • Adopting an Early Detection Response (EDR) approach
  • Building a Zero Trust Framework
  • Using Security as a Service

The third area is next-generation IT operations. This involves reducing manual intervention and simplifying IT daily operations; and moving toward AI, machine learning, and behaviour rather than mundane daily tasks. Adopting a simplistic IT architecture strategy initially will help you reduce IT operational complexity.

The good news is that new and emerging next-generation technologies focused on infrastructure, cybersecurity, and IT operations are becoming easier to use, less complex, and easier to deploy. The need for traditional professional integration services and efforts are no longer required from the VARs and SIs – only for legacy infrastructure.

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Achieving business transformation through IT modernization is hard. And, it is not possible today without partnering with new and emerging next-generation technologies focusing on next-generation infrastructure, cybersecurity, and IT operations. MW


Neil Mistry is Founder and CEO of Managing Information Systems 3, Inc.

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