When governments take the initiative to determine how they are “measuring up” they help ensure that citizens are always getting the best possible service that their tax dollars can buy.
In his new book, Measuring Up: An evaluation toolkit for local governments management consultant Charles Bens provides a set of more than 30 surveys that can be used to help create an ongoing bottomline for the public sector. By paying close attention to “what matters,” says Bens, your municipality can work towards meeting or exceeding the expectations of its citizens.
Divided in six parts, the toolkit includes surveys for assessing community and planning; citizens and candidates; overall organization; decision making; personnel; as well as guidelines for using evaluation surveys.
Approx. 200 pages.
Published in Canada by Municipal World Inc.
ABOUT THE AUTHOR
Charles K. Bens, M.A. has been a public sector researcher and consultant for over 35 years and has worked in 200 cities in the United States, Canada, Latin America, Western Europe and Eastern Europe. He has written six books and over 150 articles on topics ranging from performance measurement and business planning to workplace wellness and electing better politicians. His current client list includes a housing authority, a transit department, a county government and a fleet management operation. Bens is on the editorial board of the National Civic Review and teaches part time at Florida International University’s Institute of Local Government. His firm, Best Practice Consulting, operates out of Sarasota, Florida with occasional projects in Canada where he resided for 25 years.
TABLE OF CONTENTS
PART 1 COMMUNITY AND PLANNING
PART 2 CITIZENS AND CANDIDATES
PART 3 ORGANIZATION
PART 4 DECISION MAKING
PART 5 PERSONNEL
PART 6 USING EVALUATION SURVEYS