Join leadership expert Carolyn Stern on March 9 as she shares how to navigate tough conversations in the workplace with clarity, compassion, and confidence.
Using a proven, five-step framework, participants will learn to address conflict early, lead with emotional intelligence, and transform difficult moments into opportunities for connection and growth.
Municipal leaders and staff face tough conversations daily—whether it’s with residents, council members, or colleagues.
The ALIGN™ model gives you a clear, practical framework to:
Navigate emotionally charged situations with empathy and professionalism
De-escalate conflict early and preserve working relationships
Build trust through clearer, more compassionate communication
Foster a culture of accountability and psychological safety across departments
In public service, how you communicate is your leadership. ALIGN™ helps municipal teams handle high-stakes conversations with confidence—improving internal collaboration and external trust.
