Building Capacity in Benchmarking & Performance Measurement – Masterclass Ticket

$130.00

At checkout please provide your Full Name(s), Municipality, Email(s) and if you’d like to Opt-Out of communication from the presenter following the event in the ‘Additional Information’ box to be registered. Multiple tickets will require info for each ticket holder.

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Price: $130
Duration: 3hrs
Date: November 10
Time: 12 p.m – 3 p.m EDT (3 hours)
Speaker: Greg Witt – BA, MA, MPP, MBA + LEAN Six Sigma Black Belt

Building Capacity in Benchmarking & Performance Measurement

Effectively measuring the quality and impact of services is critical for organizational success—but determining the right way to measure and interpret performance can often be challenging, especially for people who work in municipal government.

This Master Class will equip municipal professionals with the knowledge and practical tools to apply performance measurement and benchmarking techniques within and across municipalities. You will learn how to measure, compare, and improve municipal services from:

Greg Witt – Greg brings 15+ years of experience providing business solutions to the private & public sectors, leading municipal innovation and performance improvement. He is also an Adjudicator with Tribunals Ontario, and a Professor of Public Policy.

Master Class takeaways:

In this course, you will learn how to use performance measurement and benchmarking to assess what you’re doing and how well you’re doing it, using real-world municipal service standards and interactive examples from municipal operations.

By the end of this course, you will:

  • Understand the fundamentals of benchmarking and performance measurement
  • Learn how to compare municipal performance using common service standards
  • Gain practical experience through interactive case-based exercises
  • Develop skills to turn performance data into meaningful business insights
  • Discover how benchmarking can drive innovation and process improvement

TIME: 3 hours / 180 Minutes

Section 1: Introduction to Benchmarking

  • What is Benchmarking?
  • Why Benchmark?
  • Benchmarking in your Municipality
  • Visualizing Benchmarking Data

Section 2: Introduction to Performance Measurement

  • What is Performance Measurement?
  • Why Measure Performance?
  • Common Errors in Measurement
  • Performance Measurement in your Municipality
  • Visualizing Performance Measurement Data

Section 3: Introduction to Forecasting

  • What is Forecasting?
  • The Forecasting Process
  • Forecasting Methods/Techniques/Models

Section 4: Take Home Exercise

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