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Philadelphia redefines the RFP process

A Request for Proposals (RFP) can be a lengthy and confusing process for both staff and vendors. In Philadelphia, a city staff team conducted several vendor focus groups to understand what some of the biggest pain points were for businesses that worked with the city.

At the Transforming Local Government 2018 conference, the Philadelphia city staff team shared their experience in using vendor focus groups, human-centered design methodologies, an e-signature platform, and an RFP composition tool. These changes have eased the process for both parties, redefining what it means to do business with the city.

In this video, Jeanette Bruno from the City of Philadelphia explains how the city has changed up the way their administration works and redefined their relationship with vendors to improve the RFP.

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