Supervisor, Revenue
Employment Type: Permanent, Full Time
Location: Aurora, Ontario
Salary Range: $93,491.95 to $116, 864.93
Vacancy Reason: Permanent Replacement
Closing Deadline: March, 17, 2026
The Town of Aurora is located in the heart of York Region and just 30 kilometers north of Toronto. Our vision is to become a progressive community with a small-Town charm and our mission is to deliver exceptional services that make people proud to call Aurora home. Our workforce is talented, diverse, and committed to fostering a culture that exemplifies teamwork, embraces innovation, and values diversity, equity, and inclusion to achieve mission excellence. It is important that our workforce reflects the citizens we serve. Come join us at the Town of Aurora, “You’re in Good Company”.
Position Summary
Reporting to the Manager of Financial Reporting & Revenue, the Supervisor, Revenue is responsible for supervising the team responsible for the billing of property taxes and water, wastewater and storm water services as well as the collections for the Town’s accounts receivables while implementing the goals and objectives of the Town.
Responsibilities
- Ensures all billing and collections are done in accordance with Town policies and the Municipal Act.
- Responsible for providing excellent customer service when working with external clients on escalated billing and collections related matters, reviewing and actioning assessment changes, leading the tax sale process on eligible accounts, designing and developing billing and collections policies and recommending actions to resolve larger billing related issues.
- Support the implementation and development of policies for Town billings of utilities and property tax which meet the requirements of the Municipal Act; identify opportunities and recommend changes and improvements.
- Coordinates with the Operational Services department on the water meter replacement and other water meter reading related issues to resolve and recommend solutions to billing issues.
- Responsible for providing daily direction, support, training and coaching to the Customer Service Representatives in Access Aurora by keeping a log of recurring questions and answers to assist them in troubleshooting customer’s issues and answer Level 1 inquiries in a standard form.
- Leads and supervises assigned Finance staff including orientation and training, performance evaluation, scheduling, discipline, payroll submissions and overtime authorization, and makes recommendations on promotions and terminations.
Qualifications
- Successful completion of a university degree in Accounting, Business Administration or related field of study or relevant experience.
- Completed the Municipal Tax Administration Program through the Ontario Municipal Tax and Revenue Association.
- Completed or working towards the completion of either Associate Member Institute of Municipal Assessors (A.I.M.A) or the Member Institute of Municipal Assessors (M.I.M.A) designation.
- A minimum of five (5) years of demonstrated experience in municipal water services and/or property tax billing, including demonstrated supervisory or leadership experience.
- Excellent analytical, organizational, investigative, research/report writing and problem-solving skills and the ability to deal courteously and effectively with residents, consultants, contractors, and the general public.
- Must hold a valid Class “G’ driver’s license and a reliable vehicle to use on Town business.
Successful applicants to this position will be required to provide a Police Criminal Record Check that is satisfactory to the Town prior to their start date at the applicants’ own cost.
If you are interested in joining our dedicated team of municipal professionals, please visit our Jobs – Town of Aurora page and apply to the position directly.
The Town of Aurora is an equal opportunity employer that is committed to an inclusive, barrier-free recruitment and selection processes and work environments. We are committed to recognizing and celebrating the diversity of opinion, talent and expertise that make each person unique. We thank all applicants and advise that only those selected for an interview will be contacted.
Applicant information is collected in accordance with the Municipal Freedom of Information and Protection of Privacy Act and will be used to determine qualifications for employment with the Town of Aurora. Questions about this collection of personal information should be directed to the Human Resources Division at 905-727-3123.
Artificial Intelligence Transparency Notice
At the Town of Aurora, we are committed to transparency and fairness in our recruitment process. While we utilize a recruitment system (ADP Workforce Now) with Artificial Intelligence (AI) powered capabilities, we do not currently use AI technology to screen, assess or select applicants relating to the recruitment process. While our system is equipped with AI tools, we prioritize a human-centered approach to recruitment. All candidate evaluations are conducted through direct human interaction, ensuring that hiring decisions are based on a thorough review of qualifications, skills, experience, and corporate cultural fit. We remain committed to transparency, fairness, and compliance with all relevant legislation, including Bill 149, in order to protect the rights and privacy of all applicants.
