Network Telephony Systems Specialist
The Team you are Joining – Who We Are:
The Halton Regional Police Service contributes to the safety and well-being of more than 620,000 residents in Halton Region which includes the Towns of Milton, Halton Hills and Oakville, and the City of Burlington. It is our continual pursuit of excellence that keeps Halton at the forefront of policing and as a leader in the public safety arena. Through upstream approaches, partner collaboration, training, community engagement and a strong focus on inclusion and diversity, we have been able to maintain Halton’s status as the safest Canadian municipality with a population of 100,000 or more. This is exemplified through deep collaboration between our growing team of over 1,100 members and our residents, businesses, non-profit organizations, and municipal governments.
Join our dynamic team as a Full Time Network Telephony Systems Specialist with the Halton Regional Police Service (HRPS) Information Technology Department and play a key role in shaping and maintaining cutting-edge telephony, LAN, and WAN infrastructure!
We’re looking for a skilled Infrastructure Systems Administrator to bring their expertise in network management, system design, and implementation to the table. You’ll be at the forefront of deploying innovative solutions, ensuring network capacity, availability, and stability. Your tasks will include configuring, installing, and managing the networking devices, WAN connections, and telephony components.
You’ll be responsible for planning, designing, and testing new systems, as well as maintaining detailed records and troubleshooting complex issues. If you’re ready to contribute your technical know-how to an essential service, and thrive in a collaborative, fast-paced environment, this is the perfect opportunity to grow your career while making a real impact!
About the Role – How you will Contribute to the Service:
The Network Telephony Systems Specialist will be responsible for providing specialized technical support services for managing, supporting, upgrading, and implementing Halton Regional Police Service (HRPS) Telephony, Local Area Network (LAN), and Wide Area Network (WAN) infrastructure. This role involves assisting in the planning, design, specification, testing, and implementation of new or enhanced infrastructure solutions.
The ideal candidate will work hands-on with LAN and WAN networking technologies, including switching and routing, VPN solutions, firewalls, enterprise telephony systems, Webex collaboration tools, and datacenter networking infrastructure. They will participate in systems analysis, vendor contracts, and detailed systems design, while assisting in the planning, design, and implementation of new infrastructure solutions.
Key Responsibilities:
- Deploying, configuring, and managing enterprise networking equipment including switches, routers, firewalls, and VPN appliances.
- Supporting and maintaining WAN equipment and circuits, datacenter networking infrastructure, and enterprise telephony systems.
- Administering and troubleshooting Webex and other enterprise collaboration platforms.
- Monitoring network traffic, performance, and health; identifying and resolving issues proactively.
- Creating and managing push policies, preparing schematics and diagrams for problem analysis, and documenting infrastructure decisions.
- Overseeing data cable installations and maintaining accurate records of circuits, dial plans, and network configurations.
- Obtaining quotes for new equipment and coordinating with vendors for procurement and support.
- Providing technical advice and recommendations on systems and infrastructure improvements.
- Offering backup support to the IT Service Desk and assisting with troubleshooting complex technical issues.
- Contributing to the development and documentation of operating procedures and standards.
- Performing other duties as assigned.
What you’ll Bring to the Role:
Education, Certifications and Qualifications: Community college diploma in information technology, computer, communications networks, or a related field, or an equivalent combination of education and/or related experience.
Previous Experience, Knowledge and Skills: A minimum of 3 years of related work experience is required, including independently implementing and programming Cisco switches, Cisco routers, wireless access points, wireless controllers, firewalls, VLANs, VPCs, Wi-Fi, VPN, VPN tunnels, datacenter networking, Cisco Unified Communications, and WAN connectivity between sites. Proven ability to collaborate with vendors on multi-site WAN connectivity and troubleshooting is essential. Experience with Webex, Cisco ACI, Next Generation 9-1-1, i3 standard, and network support tools is preferred, along with expertise in managing QoS.**
Note: The successful applicant will need to pass a background check to the satisfaction of the Service which will include reference checks with previous employers, verification of educational achievements, and a criminal background screen.
What We Offer:
We offer the opportunity to join a progressive work environment with a leading police service. Our Service is committed to the values of Trust and Respect, Integrity, Accountability, Excellence, Teamwork and Justice. We provide our employees with a competitive salary and benefits package which includes but is not limited to comprehensive healthcare benefits, training and development opportunities, paid leave, onsite fitness opportunities, access to wellness resources and participation in a defined benefit pension plan – Ontario Municipal Employee Retirement System (O.M.E.R.S.). This position is based out of our Oakville Headquarters facility which is located at the QEW and North Service Road West.
Salary Range: $102,755.00 to $114,172.00
How to be Considered for This Exciting Opportunity:
Please apply on line with a resume and a detailed letter outlining your experience and skills and how they relate to this role with the Service. This should be addressed to our Staffing Advisor, Human Resource Services, quoting Competition 89-C-25 by November 10th, 2025. All applications must be submitted to the Service’s on-line system to be considered for this vacancy.**Various skills assessments may be administered as part of the selection criteria.
Please Note: The Halton Regional Police Service and HRPA are working on modernizing the job evaluation program. Once the program has been established, all civilian positions, including this position, will be evaluated under the new job evaluation program which may result in a change to the rate of compensation.
The Halton Regional Police Service strives to be an accessible and inclusive organization. We are committed to fairness and equity in employment and our recruitment and selection practices. We encourage and welcome applications from all who may contribute to the further diversification of our organization. Should you require an accommodation under the Ontario Human Rights Code (OHRC) and/or the Accessibility for Ontarians with Disabilities Act (AODA) during any stage of the recruitment process, we will work with you to remove any barriers. Please do not hesitate to let us know by contacting us for assistance at civilianrecruiting@haltonpolice.ca.
We thank all applicants for their interest in joining our organization. Only those who are selected to advance through the recruitment process will be contacted by our team.
