Manager of By-law Services
Experience it – Ajax!
The Town of Ajax, situated on the northern shore of Lake Ontario, is an innovative municipal sector leader that provides a variety of services to one of the fastest growing communities in Ontario. With over 130,000 residents, Ajax’s rich heritage and culturally diverse community make it a great place to work and live.
Manager of By-law Services
Reporting to the Deputy Chief Administrative Officer (Corporate Services), the Manager of By-law Services is responsible for the overall management of the By-law Enforcement Services Division, including Animal Services. This role is responsible for overseeing a large staff group comprised of supervisors, administrative staff, and full-time and part-time MLEOs. This position has responsibility for developing and implementing policies and procedures, monitoring service levels and managing the division’s performance, advising and consulting with staff to resolve difficult cases/inquiries while meeting the needs of the public. This role is responsible for managing and monitoring the allocation and use of resources to ensure service levels are met, researching and writing regulatory, enforcement and licensing by-laws, providing reports and professional advice to Senior Leadership and Council, liaising with internal and external agencies, and fielding regular inquiries from members of Council and the public.
Key Duties
•Providing leadership and direction to staff within Bylaw Services and planning for the long-term growth and development of the Division.
•Responsible for interpreting municipal bylaws, provincial legislation and court decisions.
•Reviewing and conducting research and analysis on by-law enforcement matters and related policy issues, incorporating best practices and the changing legislative landscape, and preparing reports with recommendations to Council for consideration.
•Developing and implementing major new programs and initiatives as directed by Senior Leadership or Council (i.e. parking permit programs, proactive enforcement programs, new licensing regimes).
•Responding to inquiries and complaints from Council, the public, outside agencies, etc., pertaining to the interpretation and enforcement of Municipal by-laws and related regulations, policies, and procedures.
•Responsible for the annual budget for Animal Services, Parking and By-law enforcement areas.
•Manage all by-law-related legal matters including Superior Court Actions, Applications, and Appeals, and work with prosecutor/legal counsel to determine Town’s strategy and course of action.
•Ensuring that work and payments are processed in a timely fashion for contractors completing work for various property standard orders.
•Working with Supervisors to coordinate all officer training requirements in relation to day-to-day duties, investigative techniques, note taking, officer safety, etc.
•Providing oversight for the Property Standards and Animal Appeals Committee.
•Facilitating collaboration and interaction by building and maintaining strong relationships with external stakeholders, including Durham Regional Police Service, public health, etc.
•Establishing and implementing protocols, processes, and technology toolsto streamline and build upon efficiencies, best practices, and enforcement practices based on business and operational needs.
•Assigning responsibility for tasks, actively monitoring progress, metrics and key data to ensure the team meets objectives and is working in compliance with approved procedures and meeting defined service levels.
•Implementing and routinely reviewing standard operating procedures and documentation within the Division.
•Available after-hours for Officer emergencies.
Qualifications/Skills
•University Degree in Criminology, Public Administration, or a related field, or equivalency.
•Certified Municipal Law Enforcement Officer and Certified Property Standards Officer designation required.
•Minimum nine (9) years of progressively responsible experience in the field of Municipal Law Enforcement with a minimum of four and a half (4.5) years of supervisory experience, or a combination of training, education and experience deemed equivalent.
•At least two (2) years’ experience with budgeting and purchasing
•Formal training and skills in de-escalation techniques.
•Proficient skills in Microsoft 365 and various software programs used to support By-law enforcement divisions
•Unrestricted Class ‘G’ Ontario Driver’s License with clear driver’s abstract required.
•Superior interpersonal skills to effectively communicate with a broad range of business colleagues, senior administrators, elected officials, lawyers and residents.
•Knowledge of data and metrics to measure performance and monitor KPIs within the section, individually and collectively
•Administrative ability to organize and manage time constraints in relation to the planning, coordinating, and monitoring of work plan items, court activity and schedules.
•Excellent research, analytical and problem-solving skills.
What is Offered to Staff
•Hours of Work: This is a non-union position that works 35 hours per week. The hours of work are Monday to Friday from 8:30 a.m. – 4:30 p.m., but there is an expectation of availability after-hours for emergency (on a rotating basis with By-law supervisors).
•Benefits: The Town offers full-time staff a comprehensive benefit package with paid sick, vacation and personal leave days; Parental leave top up program; Employee & Family Assistance Program; Health & Wellness Program, Town of Ajax Fitness Centre Combo Membership; plus a defined benefits pension (OMERS pension).
•Hybrid Work Program: The Town offers a Hybrid Work Program. A flexible work arrangement, including the option to work from home some of the time, is currently a possibility with this position, and can be discussed during the interview process.
How to Apply
This position is being advertised concurrently to internal and external candidates and applications are accepted online. To apply to this position, please click the ‘Apply Now’ button below.
Internal closing date: 11:59 p.m. on July 1, 2025
External closing date: 11:59 p.m. on July 8, 2025
We would like to thank all applicants, however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants are advised that written, oral and practical testing may form part of the selection process.
Equal Opportunity Employer
The Town of Ajax is committed to employment equity and building a workplace where all employees feel valued, respected and supported. We welcome applications from candidates of all backgrounds, especially those who have been historically excluded, including Black and Indigenous people, racialized communities, disabled persons, 2SLGBTQIA+ individuals, and others facing systemic inequities. If selected for an interview, you will be provided with an opportunity to indicate your access needs. We are committed to ensuring an accessible and respectful hiring process.
