Information Technology Supervisor
The Team you are Joining – Who We Are:
The Halton Regional Police Service contributes to the safety and well-being of more than 620,000 residents in Halton Region which includes the Towns of Milton, Halton Hills and Oakville, and the City of Burlington. It is our continual pursuit of excellence that keeps Halton at the forefront of policing and as a leader in the public safety arena. Through upstream approaches, partner collaboration, training, community engagement and a strong focus on inclusion and diversity, we have been able to maintain Halton’s status as the safest Canadian municipality with a population of 100,000 or more. This is exemplified through deep collaboration between our growing team of over 1,100 members and our residents, businesses, non-profit organizations, and municipal governments.
About the Role – How you will Contribute to the Service:
Join Our Team as an IT Supervisor – Full-Time Opportunity with the Halton Regional Police Service (HRPS). Step into a leadership role at the forefront of public safety technology. The Halton Regional Police Service’s Information Technology Department is seeking a skilled and motivated IT Supervisor to lead a high-performing team in delivering exceptional technical support and driving innovation across the organization. In this pivotal position, you will oversee the development and enforcement of hardware and software standards, ensuring alignment with organizational goals and industry best practices. With a strong foundation in end-user computing platforms and Windows operating systems, you’ll provide expert guidance on projects and daily operations while mentoring a talented support team. Your leadership will enhance service delivery, increase operational efficiency, and contribute directly to the success of mission-critical systems that support frontline policing.
Here’s what you will get to do:
- Recruits, trains, supervises and evaluates performance of team members. Assigns work to ensure timely completion of projects. Schedules staff to ensure 24 hour coverage.
- Oversees performance of service contracts.
- Develops and maintains desktop standards and policies.
- Provides leadership in the area of desktop configuration and management.
- Manages the operational component for the implementation of new or upgraded systems
- Develops and monitors the ticket resolution process. Makes recommendations for improvement. Establishes procedures for incident referral and escalation.
- Analyzes call and ticket records and recommends solutions or workarounds for problem areas.
- Addresses complex problem issues that are escalated by staff.
- Oversees the investigation of hardware and software failures.
- Supervises data recovery and restoration of service in the event of system crashes or major failures.
- Ensures a consistently high standard of process and procedural documentation is maintained.
- Participates in and/or initiates formal process audits. Establishes and maintains service standards for the Service Desk. Develops and reports on Service Desk performance metrics.
- Ensures processes and procedures are followed for tracking desktop assets, including equipment, licenses, warranty and maintenance agreements.
- Researches and evaluates emerging technologies. Recommends service/product improvements. Recommends new desktop and other relevant technology.
- Assists with budget forecasting for equipment, licensing and maintenance support.
- Works with purchasing and end users to develop purchase requisitions, tenders and Requests for Proposals (RFP) for required hardware and software. Evaluates vendor’s responses and prepares recommendations. Coordinates receipt and installation of major hardware deliveries.
- Other related duties as assigned.
What you’ll Bring to the Role:
Education, Certifications and Qualifications: Minimum of 2-year community college diploma in computer science or related field experience and Required Certifications: ITIL 4 Foundation, ITIL Managing Professional, CompTIA A+, Microsoft 365 Certified: Fundamentals. Desirable Qualifications include: CCNA, Microsoft 365 Certified: Administrator Expert and Understanding of procurement and budgeting principles.
Previous Experience, Knowledge and Skills: The ideal candidate will have a minimum of three (3) years of hands-on experience in a mid-level IT support role, preferably within an IT service desk or end user services environment. They will have demonstrated success in leading teams and overseeing technical projects aimed at improving service delivery and user satisfaction. Strong technical expertise in supporting Windows operating systems and a broad range of end user computing platforms is essential. The candidate should be knowledgeable in IT service management processes and tools, with working experience applying Information Technology Infrastructure Library (ITIL) best practices. They must also bring strong analytical and problem-solving skills to assess user needs, enforce technical standards, and develop policies that ensure compliance, efficiency, and high-quality support for end user computing systems. Previous team leadership experience is required
Note: The successful applicant will need to pass a background check to the satisfaction of the Service which will include reference checks with previous employers, verification of educational achievements, and a criminal background screen.
What We Offer:
We offer the opportunity to join a progressive work environment with a leading police service. Our Service is committed to the values of Trust and Respect, Integrity, Accountability, Excellence, Teamwork and Justice. We provide our employees with a competitive salary and benefits package which includes but is not limited to comprehensive healthcare benefits, training and development opportunities, paid leave, onsite fitness opportunities, access to wellness resources and participation in a defined benefit pension plan – Ontario Municipal Employee Retirement System (O.M.E.R.S.). This position is based out of our Oakville Headquarters facility which is located at the QEW and North Service Road West.
Salary Range: $110,543.00 – 122,826.00
How to be Considered for This Exciting Opportunity: If you’re passionate about advancing IT in a meaningful way and ready to make a lasting impact in a vital public service, this is your opportunity to grow your career and shape the future of policing technology in Halton Region Please apply online at: https://haltonpolice.talentpoolbuilder.com. You are required to resume and a detailed letter outlining your experience and skills and how they relate to this role with the Service. This should be forwarded in confidence to our Staffing Advisor, Human Resource Services, quoting Competition #45-C-25A by May 20, 2025. All applications must be submitted to the Service’s on-line system to be considered for this vacancy.
**Various skills assessments may be administered as part of the selection criteria.
Please Note: The Halton Regional Police Service and HRPA are working on modernizing the job evaluation program. Once the program has been established, all civilian positions, including this position, will be evaluated under the new job evaluation program which may result in a change to the rate of compensation.
The Halton Regional Police Service strives to be an accessible and inclusive organization. We are committed to fairness and equity in employment and our recruitment and selection practices. We encourage and welcome applications from all who may contribute to the further diversification of our organization. Should you require an accommodation under the Ontario Human Rights Code (OHRC) and/or the Accessibility for Ontarians with Disabilities Act (AODA) during any stage of the recruitment process, we will work with you to remove any barriers. Please do not hesitate to let us know by contacting us for assistance at civilianrecruiting@haltonpolice.ca.
We thank all applicants for their interest in joining our organization.
Only those who are selected to advance through the recruitment process will be contacted by our team.
