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The public service bargain

A new way of looking at relations between municipal councils and CAOs

by SIEGEL D
The public service bargain
Published in April 2017 - Page 7

Developing the appropriate relationship between the mayor and council on one hand, and the CAO and municipal staff on the other, is very important in terms of maintaining proper accountability and ensuring good service delivery. However, this important relationship is sometimes fraught with tension and dysfunction. One way of bringing structure to the council-staff relationship is to see the relationship between council and the CAO as a “public service bargain.” This type of bargain is

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