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Say what you do, do what you say and prove it
Published in
July 2014
- Page 3
“Say what you do, do what you say, and prove it.”
In industry and service circles, the above mantra is a well-known principle of quality assurance, one that is often associated with ISO 9000 certification. Certified organizations demonstrate that they do indeed follow through on what they say they will do – and they have the record keeping to prove they’ve done it. For potential customers or clients, the ISO “seal of approval” says that
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