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Making sense of service innovation
Published in
June 2025
- Page 17
Innovation in municipal services is a complex leadership challenge. Much of what cities do is structured and regulation driven. Yet, cities must solve community challenges and design services and assets that outlive our generation.
We must be innovative to shape the future. Yet, any review of this work shows much confusion about what innovation means practically. Innovation involves change. Is all change innovation? No. Is innovation always needed? No. Is improvement the
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