The quest to regain public trust
Edited by Alex Benay
Dundurn Press, Toronto, 2018
Citizens are used to tracking their online purchase orders and pinpointing in real time which exact truck is delivering their goods. As individuals, we can order food, music, or transportation from the convenience of our mobile devices. Yet often, when it comes to government services, we assume an analog delivery. In many ways, this divergent public versus private digital service reality
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