The goal of engagement is not perfection. When municipalities stay grounded in purpose while remaining flexible in approach, engagement becomes not just communication, it becomes connection. Photo: Adobe Stock
Compare municipal life in pre-COVID-19 Ontario to today’s local government environment. It’s hard to believe how radically municipal service delivery has changed. Many long-standing community engagement practices have been challenged, modified, or even completely replaced.
When it comes to the core democratic citizen services of notifying (i.e., providing information) and offering people the opportunity to actively interact (i.e., asking people what they think), what should municipalities be doing?
There are some basic considerations, namely why
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