Engagement has to … engage
It started off as so many such events do. A circle of chairs in the room. A couple of flip charts at the front. At the back, a couple of boxes of donuts sat forlorn, a coffee urn alongside it, spitting and hissing and gurgling. And near the doorway, expectant and anxious, coordinators and facilitators scan the parking lot for movement, wondering whether anyone will show up.
Finally, as the clock strikes the hour, a
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