Double-edged sword of AI adoption

Municipalities are under growing pressure to adopt new technologies, including AI, at an unprecedented pace.
Factors such as rising expectations for digital services, ongoing talent shortages, and rapid technological advancements are driving this accelerated shift. The truth is, there are many benefits to adopting AI or AI-enabled systems, including:
- supporting decision making
- improving workflows
- creating efficiencies
- generating new capabilities
- increasing effectiveness
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