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Core services review: a change management tool for municipalities

by TAYLOR A, CUMMINGS D
Published in March 2003 - Page 13

“We want better service, but don’t want to pay more,” say taxpayers in many Canadian municipalities. Residents in other municipalities may tolerate moderate tax increases, but still want to know they are getting value for their money.

Changing Environment

The cost of providing municipal service in Ontario is increasing, while provincial transfers decrease. Provincial governments are downloading, while many nonprofit organizations are now “uploading” – seeking new

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