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10 years of collaboration
Ombudsman Paul Dubé (right) presenting the Ombudsman's Good Governance Award to Hamilton Mayor Andrea Horwath (left) at the Association of Municipalities of Ontario conference in Ottawa, August 2025. Photo courtesy of Ombudsman Ontario
Published in
December 2025
- Page 41
On New Year’s Day 2016, Ontario became one of the last provinces in Canada to extend Ombudsman oversight to municipalities. In the decade since, Ombudsman Ontario has reviewed some 30,000 complaints and inquiries about a wide range of municipal issues, helping thousands of residents and hundreds of municipalities resolve problems, strengthen processes, and improve public services along the way.
This milestone is worth celebrating, not only for the lessons learned but also for what it
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