Published in
June 2008
- Page 43
There are few types of procurement that create as much hype and tension in a public organization as the procurement of commercial, off-the-shelf (COTS) software. This is because the acquisition of complex COTS software is typically a long, drawn-out and complicated process, which, if not done right, often has the potential to end, retard, or hamper an otherwise successful career. When procuring COTS within a municipality, the main players typically involve the IT project manager,
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