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The power of "simple"

by DE JAGER P
Published in April 2016 - Page 37

Here’s a challenge for all of us. Take hold of a set of corporate “policies and guidelines” (P&G) and take a close look at it for a moment. It doesn’t matter what activity this “document” covers: quality, customer service, safety, etc. For the purpose of this experiment, the subject of the P&G doesn’t matter. (Here’s a related question: How many different P&Gs are active in each of our organizations? If we don’t know, then what

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