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The tiers of a problem solver

by DE JAGER P
The tiers of a problem solver
Published in December 2018 - Page 37

We solve problems – it’s what we do. If not for the abundance of problems available to us, mass unemployment would be our lot.

Much of what we do is maintaining day-to-day operations in some fashion. Most “problems” are mundane in nature. For example, people need to contact the municipality, so they send us emails, letters, or they call us; they walk (sometimes they storm) into city hall to get help, find answers, or offer

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