Skip to content

Business Analyst

Durham Region

The Region of Durham, dedicated to maintaining outstanding standards of service, relies on the expertise and commitment of our employees. You’d be surprised at the diverse career choices we have to offer! If you seek a career with growth and challenge, where quality and accountability work in tandem with integrity and a responsiveness to change, we welcome you to learn more about us.

Reporting to the Manager, FIMS Projects, the incumbent will:
  • Act as a liaison between the various Departments, FIMS Management Team, and FIMS staff by identifying and bringing strategic initiatives from concept to implementation and ensuring service excellence to FIMS internal and external clients
  • Perform needs analysis based on client requirements and ensure organizational goals and auditors requirements are met
  • Provide continuous quality and productivity improvements to existing and new business systems
  • Provide leadership and governance throughout the project lifecycle by developing project charters, status meeting minutes, communication plans, project schedules, and all associated project/support documentation
  • Plan and manage change to keep on scope, on schedule and on budget and ensure auditors requirements are met
  • Direct and oversee project staff participation in the implementation of project plans to ensure project cost-effectiveness and manage change to support the client throughout the project lifecycle
  • Provide end-user support for solutions to ensure uninterrupted access and availability of FIMS services during transition from build to production support
  • Adhere to FIMS project methodology to ensure an accurate depiction of all project work in FIMS and report on current and future project work across business units
  • Maintain current knowledge of technology, trends and software and develop alternative solutions to business problems
  • Represent and promote FIMS initiatives to increase awareness of new services in FIMS, the Region and the public sector and educate users on internal procedures and functionality
The successful candidate will possess:
  • A four year (honours) degree in Business Administration, Accounting, Commerce, Information Technology, Computer Science or equivalent
  • Professional accounting designation (CGA, CMA, CA, CPA) is an asset
  • Project Management Professional (PMP) certification is an asset
  • Certified Business Analyst Professional (CBAP) from the International Institute of Business Analysts (IIBA) is an asset
  • Experience with Oracle Customer Care and Billing (CC&B) Customer Information System (CIS), preferably for a water utility, or similar scale solution
  • Knowledge and experience with Program Portfolio and Project Management Tools, best practice System Development Lifecycle methodologies and formal Project Management and Business Analysis methodologies
  • Proficiency in Microsoft software (Word, Excel, PowerPoint, Project, Visio and Outlook)
  • Strong knowledge of business practices and processes with a general understanding of accounting, project management and maintenance
  • Excellent verbal, written and interpersonal communication skills
  • Strong facilitation, presentation and training skills with the ability to effectively advise on complex, technical matters
  • Strong analytical, project management and time management skills and the ability to manage multiple, complex projects with tight deadlines
  • The ability to work with minimal supervision and in a team environment
  • The ability to maintain confidentiality
  • A valid driver’s licence and the use of a vehicle

Salary: – Start: $45.45 – Six Month: $47.98 – Job: $50.50

To learn more about this opportunity, apply online at to Job ID 9792 no later than May 6, 2018

We thank all applicants; however, only those to be considered for an interview will be contacted.

An Equal Opportunity Employer
Note: If you require accommodation at any time throughout the application process, or if this information is required in an accessible format, please contact us at: and a Consultant will provide appropriate assistance pursuant to the Region’s Accommodation and Accessibility policies. Please note that resumes should not be sent to
Durham Region
Expiry Date: 2018-05-06
Date Posted: 2018-03-26
Location: Durham Ontario
Salary Range: To Be Discussed
Our Premier Partners:
Juice. Refreshing ideas. Real results.
Alliance for Innovation. Transforming Local Government.