The efficient municipality Save article Remove saved article

After each election (and the inevitable flurry of improvement promises), comes the reality of making do with the available resources. It’s every manager’s headache: the responsibility to deliver on a contradictory and seemingly impossible ask: “Please increase our service levels, make things more efficient, reduce your budget … and, by the way, tax revenues were frozen for another four years.”

The initial instant of panic usually gives way to a sense of helplessness and confusion