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Five digital trends in the municipal sector
User experience testing: Municipal user experience research allows organizations to implement, test, and refine data-driven solutions for real user needs.
Published in
April 2022
- Page 36
Municipalities across Canada are digitizing tasks and creating online self-service options as more citizens rely on websites to obtain community information. Allowing users to complete tasks online and easily find the information that they are looking for results in efficiencies for internal teams and engagement opportunities for users.
Governments continue to look for ways to step up their digital game to support their communities. Several tools and site elements have emerged as best practices that
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