Published in
September 2017
- Page 37
Most of us don’t like conflict. We find it stressful, emotionally painful, and not conducive to rational thought. Yet, we’re surrounded by it – especially if our job puts us in constant contact with the public. On top of this, it’s a career-limiting strategy to respond with our honest inner voice. That’s an “oops” of the highest order, something we need to avoid at all costs.
In addition to dealing with confrontations with the general
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