GEORGE B. CUFF, CMC is a well-known name in the world of local government and author of the best-selling and highly praised book Making a Difference: Cuff's Guide for Municipal Leaders. He has authored numerous manuals and publications on topics relating to municipal government, public sector administration and leadership. His articles on governance and management have been published over the past two decades in Municipal World magazine. Each year, he speaks to various councils, boards, associations and management groups on a wide variety of issues pertaining to governance and senior management. Noted for his no-nonsense approach to municipal governance, Cuff has conducted organizational studies and/or seminars for over 300 organizations, including both the public and private sectors, and has worked in all provinces of Canada, the Yukon, Northwest Territories and Nunavut.