- MWXtra
- News
- Charter Program
- MarketPlace
- Forms Stationery Supplies
- Canadian Municipal Codes
- Elections
- Coming Events
- Contests
- Links
- Company Profile
- Article Index
- Advertising
- About Copyright
- Site Map
Site Administration
Measuring up: An Evaluation Toolkit for Local Government
by Charles K. Bens, M.A.
Measuring up: An evaluation toolkit for local government
(2002) ISBN: 0-919779-63-8 BENS Item 0061
When governments take the initiative to determine how they are “measuring up,” they help ensure that citizens are always getting the best possible service that their tax dollars can buy.
In his new book, Measuring Up: An evaluation toolkit for local governments management consultant Charles Bens provides a set of more than 30 surveys that can be used to help create an ongoing bottomline for the public sector. By paying close attention to “what matters,” says Bens, your municipality can work towards meeting or exceeding the expectations of its citizens.
Divided in six parts, the toolkit includes surveys for assessing community and planning; citizens and candidates; overall organization; decision making; personnel; as well as guidelines for using evaluation surveys. Approx. 200 pages.
Book only: $46.95
Book, plus companion survey tools on CD-ROM: $99.95
To place your order, call our toll-free order hotline 1-888-368-6125 or click here to order online.
About the Author
Charles K. Bens, M.A. has been a public sector researcher and consultant for over 35 years and has worked in 200 cities in the United States, Canada, Latin America, Western Europe and Eastern Europe. He has written six books and over 150 articles on topics ranging from performance measurement and business planning to workplace wellness and electing better politicians. His current client list includes a housing authority, a transit department, a county government and a fleet management operation. Bens is on the editorial board of the National Civic Review and teaches parttime at Florida International University’s Institute of Local Government. His firm, Best Practice Consulting, operates out of Sarasota, Florida with occasional projects in Canada where he resided for 25 years.
Table of Contents
| PART 1 | COMMUNITY AND PLANNING | |
| PART 2 | CITIZENS AND CANDIDATES | |
| PART 3 | ORGANIZATION | |
| PART 4 | DECISION MAKING | |
| PART 5 | PERSONNEL | |
| PART 6 | USING EVALUATION SURVEYS |
Sample Chapter
Click here to download a sample chapter PDF Format, 72kb
Published in Canada by Municipal World Inc.
Website design by Internet Advisor - www.InternetAdvisor.ca